Design Thinking

Design Thinking

  • Design Thinking is a methodology that aims to innovatively traverse through the unstructured PESTEL challenges keeping the customer focus as the central theme, to broad base the innovation mindset, to create a collaborative approach to ideation and to implement customer centric solutions.
  • Trains individuals to find solutions to human problems empathetically, enables a multidisciplinary, holistic approach to look at the big picture, brings in response-ability & nurtures an environment to fail fast fail safe.

Goal Congruence
  • Goal vs Necessary Condition
  • Necessary but not Sufficient Conditions
  • Stakeholders Alignment

Design Thinking Basics
  • Framework of Design Thinking
  • Challenges in Value Creation and Fulfillment
  • Defining Stakeholders - Impactors and Impacted
  • Revisiting the needs of the stakeholders
  • Six principles of consumption
  • Three values for the customers

Design Thinking - Building Blocks
  • Three Elements of Innovation
  • Design Thinking Skills Framework
  • Immersion to Insight
  • Empathy, Collaboration, Fail Fast and Fail Safe
  • Framework for Empathy Mapping

Case Study on Design Thinking
  • Immersion - Identifying Customer Needs, Customer Experience Map
  • Ideation - Solution Concepts, Prototyping
  • Implementation - Future State Customer Experience cycle

Application of Design Thinking framework (Group Work and Presentations

A Zen master to the core, Hariharan combines lean, quality, agile, innovation and value engineering to powerfully impact and create outstanding value. The design thinking programme tickled our laxing  common sense intuitions. We learnt to understand needs of others, how not to assume and form a more holistic and empathetic perspective i.e. an immersion process.

Satyendra Mehra
Group Director
NürnbergMesse India Pvt. Ltd.

    Open to all, who wish to add a new perspective and skill to their thought process.

  • 14 hours
  • 2 days of 7 hours (in class)
  • M. Hariharan, Director, Savoir faire Management Services Pvt. Ltd.
  • Chartered Accountant, Cost Accountant, Certified in Design Thinking from MIT Sloan
  • Conducted 1000+ programs and trained across the globe on the concept of Lean, Design Thinking, Constraints Management and Cost Management
  • Prolific writer with more than 75+ articles to his credit
  • Involved in consulting and training for almost three decades
  • CEO Coach and visiting faculty at SP Jain Institute of Management and Research, Great Lakes Institute of Management and Indo-German Training Centre